IMPROVING SERVICE & PRODUCT QUALITY BY UNDERSTANDING BUSINESS COMMUNICATION AND CUSTOMER SATISFACTION

PENGERTIAN TRAINING IMPROVING SERVICE & PRODUCT QUALITY BY UNDERSTANDING BUSINESS COMMUNICATION AND CUSTOMER SATISFACTION

Pelatihan “Improving Service & Product Quality by Understanding Business Communication and Customer Satisfaction” merupakan program yang dirancang untuk meningkatkan kualitas layanan dan produk melalui pemahaman yang mendalam tentang komunikasi bisnis dan kepuasan pelanggan. Pengertian pelatihan ini mencakup penguasaan keterampilan komunikasi yang efektif, yang sangat penting dalam berinteraksi dengan pelanggan. Dengan memahami kebutuhan dan harapan pelanggan, perusahaan dapat menyesuaikan layanan dan produk yang ditawarkan, sehingga meningkatkan tingkat kepuasan pelanggan. Hal ini tidak hanya berdampak positif pada loyalitas pelanggan, tetapi juga pada reputasi perusahaan di pasar. Selain itu, pelatihan ini juga membantu staf untuk lebih memahami pentingnya feedback pelanggan, yang dapat digunakan sebagai dasar untuk perbaikan berkelanjutan. Dengan demikian, mengikuti pelatihan ini menjadi langkah strategis bagi setiap individu atau perusahaan yang ingin mencapai keunggulan kompetitif dan keberlanjutan dalam bisnis.

TUJUAN DAN MANFAAT MENGIKUTI TRAINING IMPROVING SERVICE & PRODUCT QUALITY BY UNDERSTANDING BUSINESS COMMUNICATION AND CUSTOMER SATISFACTION

• Peningkatan Kemampuan Komunikasi Bisnis: Training ini membantu meningkatkan kemampuan komunikasi internal dan eksternal dalam organisasi.
• Identifikasi Kebutuhan Pelanggan: Memahami kepuasan pelanggan membantu dalam mengidentifikasi kebutuhan dan preferensi pelanggan untuk disesuaikan dengan produk dan layanan.
• Peningkatan Kualitas Produk dan Layanan: Dengan pemahaman yang lebih baik tentang kepuasan pelanggan, organisasi dapat meningkatkan kualitas produk dan layanannya.
• Penanganan Keluhan dengan Profesionalisme: Training ini melatih karyawan untuk menangani keluhan pelanggan dengan cara yang profesional, mengubah tantangan menjadi peluang perbaikan.
• Membangun Hubungan Pelanggan yang Kuat: Melalui komunikasi yang efektif dan pemahaman terhadap kebutuhan pelanggan, organisasi dapat membangun hubungan yang kuat dan berkelanjutan.
• Peningkatan Kinerja Organisasi: Dengan fokus pada komunikasi bisnis dan kepuasan pelanggan, organisasi dapat meningkatkan kinerjanya secara keseluruhan.
• Inovasi Produk dan Layanan: Pemahaman yang lebih baik terhadap kebutuhan pelanggan dapat menjadi dasar untuk inovasi produk dan layanan baru.
• Meningkatkan Loyalitas Pelanggan: Dengan memberikan layanan yang unggul dan produk berkualitas, organisasi dapat meningkatkan tingkat loyalitas pelanggan.
• Pengembangan Tim yang Efektif: Training ini juga dapat membantu dalam mengembangkan tim yang efektif melalui peningkatan komunikasi dan pemahaman bersama.
• Keunggulan Bersaing: Dengan fokus pada peningkatan kualitas produk dan layanan, serta pemahaman mendalam terhadap kepuasan pelanggan, organisasi dapat mencapai keunggulan bersaing di pasar.

MATERI TRAINING IMPROVING SERVICE & PRODUCT QUALITY BY UNDERSTANDING BUSINESS COMMUNICATION AND CUSTOMER SATISFACTION

Training Program: Improving Service & Product Quality through Business Communication and Customer Satisfaction

1. Introduction to Business Communication and Customer Satisfaction
2. Definition and Importance
3. Impact on Organizational Success
4. Role of Communication in Customer Satisfaction
5. Fundamentals of Effective Business Communication
6. Verbal Communication Skills
7. Clarity and Conciseness
8. Active Listening
9. Tone and Language
10. Written Communication Skills
11. Professional Email Etiquette
12. Business Writing Techniques
13. Documenting Processes and Procedures

III. Understanding Customer Satisfaction

1. Importance of Customer Feedback
2. Strategies for Measuring Customer Satisfaction
3. Analyzing Customer Complaints
4. Identifying Customer Needs and Preferences
5. Conducting Customer Surveys
6. Data Analysis for Customer Insights
7. Creating Customer Personas
8. Handling Customer Complaints and Feedback
9. Developing a Customer-Centric Approach
10. Dealing with Difficult Situations
11. Turning Challenges into Opportunities
12. Product and Service Quality Improvement
13. Assessing Current Quality Standards
14. Implementing Continuous Improvement Processes
15. Innovation in Product and Service Offerings

VII. Building Strong Customer Relationships

1. Customer Relationship Management (CRM)
2. Personalization and Customization
3. Loyalty Programs and Retention Strategies

VIII. Team Collaboration and Communication

1. Importance of Teamwork in Service Quality
2. Cross-Functional Collaboration
3. Enhancing Internal Communication
4. Case Studies and Best Practices
5. Examining Successful Business Models
6. Learning from Industry Leaders
7. Applying Lessons to Participants’ Organizations
8. Practical Exercises and Role-Playing
9. Simulations of Customer Interactions
10. Drafting Responses to Customer Complaints
11. Team-Based Problem Solving Activities
12. Evaluation and Feedback
13. Assessing Individual and Team Progress
14. Collecting Participant Feedback
15. Identifying Areas for Further Improvement

XII. Conclusion and Action Plans

1. Summarizing Key Learnings
2. Creating Personalized Action Plans
3. Commitment to Continuous Improvement

PESERTA YANG MEMBUTUHKAN PELATIHAN IMPROVING SERVICE & PRODUCT QUALITY BY UNDERSTANDING BUSINESS COMMUNICATION AND CUSTOMER SATISFACTION

1. Customer Service Representatives:
   • Enhance communication skills for effective customer interactions.
   • Learn strategies to handle customer complaints and feedback professionally.
   • Understand the importance of customer satisfaction in service delivery.
2. Sales and Marketing Teams:
   • Develop better communication techniques to convey product features and benefits.
   • Gain insights into customer preferences for more targeted marketing efforts.
   • Improve customer relationship management for increased sales.
3. Frontline Staff:
   • Enhance interpersonal skills for positive customer engagement.
   • Learn to address customer inquiries and concerns with empathy and efficiency.
   • Acquire techniques for delivering exceptional customer service.
4. Product Development Teams:
   • Utilize customer feedback to inform product design and development.
   • Incorporate quality improvement processes to meet customer expectations.
   • Foster innovation in product offerings based on customer needs.
5. Management and Leadership:
   • Understand the role of effective communication in leadership.
   • Implement strategies to create a customer-centric organizational culture.
   • Learn how to motivate teams to prioritize service and product quality.
6. Cross-Functional Teams:
   • Enhance communication and collaboration among different departments.
   • Work together to identify and address areas for improvement.
   • Foster a culture of shared responsibility for customer satisfaction.
7. Quality Assurance Teams:
   • Implement continuous improvement processes for product quality.
   • Analyze customer complaints and feedback to identify areas of improvement.
   • Ensure adherence to quality standards and best practices.
8. Entrepreneurs and Small Business Owners:
   • Develop a customer-focused mindset to build a loyal customer base.
   • Learn practical strategies to improve product and service quality.
   • Enhance communication skills for effective business interactions.
9. Human Resources Professionals:
   • Implement training programs for employees to improve communication.
   • Foster a workplace culture that values customer satisfaction.
   • Provide support and resources for employees to excel in customer service.
10. Anyone Involved in Customer Interactions:
    • Improve communication skills for positive customer experiences.
    • Understand the impact of customer satisfaction on overall business success.
    • Contribute to a customer-centric organizational culture.

Jadwal Training Jakarta Fix Running di Tahun 2024

Peserta dapat pesan / customize jadwal pelaksanaan training  selain tanggal yang sudah kami agendakan. 

Lokasi  Pelatihan Written Communication Skills Medan Training selain di Jakarta

1. Yogyakarta, Hotel Dafam Malioboro
2. Bandung, Hotel Neo Dipatiukur
3. Bali, Hotel Ibis Kuta
4. Lombok, Hotel Jayakarta
5. Surabaya, Hotel Neo Gubeng

Investasi Training Jakarta

Investasi pelatihan Training Written Communication Skills Offline tahun 2024 ini Rp 6.900.000/ peserta dengan minimal pelaksanaan 3 peserta setiap batch nya. Anda akan mendapatkan harga lebih kompetitif jika pelatihan diselenggarakan secara In House Training (IHT) minimal dengan 10 peserta setiap angkatan/ batch nya. Untuk detail biaya investasi pelatihan ini silahkan menghubungi tim marketing Training Jakarta dan dapatkan harga investasi terbaik.

Hubungi segera tim marketing kami untuk mendapatkan biaya investasi terbaik. silahkan hubungi melalui WhatsApp berikut ini

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